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A: We understand how frustrating it can be not to access your account. Please note that these are some of the common reasons why we might be unable to bill your card:

Expired Card: Please contact your bank to apply for your new card. Upload the new payment method then reach out to us to request the fare for your trip.

Transaction Not Permitted: Contact your bank or log onto your online banking to enable internet purchases for your card.

Insufficient Funds: Your bank account has insufficient balance - once available funds have been added, you can always contact us to have the outstanding balance processed manually.

Unusual activity In order to protect your interests, we may block payments with your card in case of any unusual activities. Should you require any further assistance, please contact our customer support. We will be more than happy to assist you.

A: It's easy to use application, user-friendly look and feel and also our support team is always ready to provide a solution to your query or concern.

A: You are able to pick up and drop off riders anywhere that is safe and legal to do so. Avoid stopping in clearways, taxi ranks, yellow lines, bus stops, etc. as this may incur a traffic penalty..

A: The pay cycle runs from Monday to the following Monday. You will receive a summary of your earnings each week and payment is typically in your account by Wednesday, or Thursday of each week.

A: There are three ways you can register with Cabbi, online, email documents to; or come to our office; 2 Meersig building, Upperlake Lane, Constantia kloof, Roodepoort.

A: Cabbi has an in-app emergency alert feature that helps identify where the rider is, live tracking of the car and also has an OTP in-place during registration.